Support desk
Questions, answered precisely.
Most things you might wonder about are covered below. If yours isn’t, email support@rilostesplay.com and a person will reply.
Frequently asked
- Is Rilostes Play free?
- Completely. You start with 1,000 virtual coins at no cost, and you can reset to 1,000 whenever you like. There is no shop and nothing to buy.
- Can I win real money or prizes?
- No. Rilostes Play is social gaming only. Coins have no cash value and cannot be redeemed, transferred or exchanged for money, goods or anything else.
- Why did my balance go back to 1,000?
- Balances live only in your open browser tab. Reloading or closing the page starts you fresh. That is deliberate: we keep no accounts and store no play history.
- What rule does the dealer follow?
- The dealer draws on 16 or less and stands on every 17, soft 17 included. The full rules card sits beside the table on the game page.
- How much does a blackjack pay?
- A natural blackjack (an ace and a ten-value card as your first two cards) pays 3:2. Other wins pay 1:1, and a tie returns your stake.
- Why can't I place a bet?
- The minimum stake is 10 coins. If your balance falls below that, betting pauses and a message explains why. Use the reset control under the table to refill it.
- Is the shuffle fair?
- Yes. The table uses a genuine 52-card deck, shuffled with the Fisher–Yates method using your browser's secure random numbers, and reshuffled when fewer than 15 cards remain.
- Who can play?
- Adults aged 18 and over. The site is intended purely as entertainment.
Contact
For questions about the game, bug reports, accessibility problems or privacy requests, email:
We usually reply within two working days. Please leave out personal details we don’t need; a short description of what happened, and the browser you were using, is plenty.
Worried about how much you play?
Our responsible play page has practical advice on taking breaks and on finding independent help near you.